Cannot Connect
Login Setup
Wireless Security
Webmail Access
Outlook Email Client Set-up
Change Atnex Email Password
Add an Atnex Email Account
My downloads are only registering 180 KB, why is that?
Newsgroup servers
Dial-up Account
Software
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My Internet is down. What do I do?
(note: If your internet is down you will not be able to get to these instructions so you may want to print them for future reference.)
Over 90% of connectivity issues are resolved by following these steps.
1. Power off your modem and router (if applicable).
Wait 60 seconds for the connection to reset (this is a good time to grab a snack).
2. Verify filters have been installed on all phones and that there is NOT a filter on the dsl modem.
3. Verify you are using the phone cable that came with your install kit.
The cable should be a 4 wire (2 pair) rj-11 cable run from the wall jack to your modem.
4. Power the modem back up.
5. Power the router back up (if applicable).
6. Reconnect and try to surf.
If you have a router and you still cannot connect:
For Linksys router troubleshooting instructions - click here
If you are still unable to connect or if lights on your modem are flashing orange instead of green, please contact us for further assistance.
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How do I log in?
You can log in using PPPoe (Point-to-Point protocol over Ethernet) or PPPoA (Point-to-point protocol over ATM).
Windows XP comes with this software built in and virtually all new DSL routers have the software built in.
Be sure your username is in the format "username@atnex.net" which is similar to your email address.
For Windows XP login instructions - click here
For Linksys router login instructions - click here
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How do I Set up Wireless Encryption?
For Linksys router WPA instructions - click here
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How do I access my Atnex webmail?
There are two ways to access your email, via webmail or email client.
Webmail access - to access your email via webmail, go to our customer homepage at http://www.atnex.net and click on the webmail link.
Enter your username and password. (NOTE: Do NOT use the @atnex.net domain when you log in to email.
Email client - to access your email via email client such as Outlook or Outlook Express use the following settings:
POP3: mail.atnex.net
SMTP: mail.atnex.net
Under advanced options, be sure to select "My outgoing server requires authentication".
If your email is still not accessible, please contact us for further assistance.
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How do I set up Outlook as my Atnex email client?
To access your email via Outlook email client:
A. Outlook –> go to tools -> email accounts –> select Add a new email account –> select POP3 –>Incoming mail server (POP3) and outgoing mail server (SMTP) should both be set to mail.atnex.net -> Enter Username (should NOT contain the domain name - just the username) -> Enter your password. -> Click on more settings – outgoing server tab – select “my outgoing server requires authentication.” Also verify that “use same settings as my incoming mail server” is selected. Click OK, Next, then Finish.
B. Outlook Express – Similar to Outlook.
C. Other Client - Locate configuration options and configure the following:
1. Incoming mail server (POP3) and outgoing mail server (SMTP) should both be set to mail.atnex.net
2. Username should NOT contain the domain name. (Only the username)
3. Enter your password.
4. The option should be selected to enable SMTP (outgoing) server authentication.
If your email is still not accessible, please contact us for further assistance.
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How do I change my Atnex email password?
1. Log into webmail and go to the “Shortcuts” option on the top left of the webmail window. Once the bar on the left changes to show the shortcuts, select options, scroll down to the bottom and select “change password”.
2. The Internet Service Manager window should come up and give you the option to change the password.
3. Delete what is in the Account field and just enter your username as you normally would with webmail.
5. Once you press “OK” you will be prompted to click a link that will forward you to log back into their webmail with the new password.
If you have issues or questions, please contact us for further assistance.
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How do I set up a new Atnex email Account?
To set up a new email address, please Click Here to fill out the brief online form.
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My downloads are only registering 180 KB. Why is that?
The confusion can come in between DSL terms – Your line is 1.5mb or 1500kb (kb – Bits vs. KB - Bytes)
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Do you provide newsgroup servers?
Atlantic Nexus does not currently provide Newsgroup servers.
There are many popular, free newsgroups available on the internet and others on a fee basis.
Please use any popular search engine and search on newsgroups.
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Do I get a dial-up account with my service?
We do not currently offer a free dial up account with our DSL service. In an attempt to keep costs down we only provide dial-up service for an addditional monthly fee. If you are going on vacation or are away from home on an occasional basis, we can provide you with temporary dial-up access. Please contact us and provide the time frame you will need the dial-up access and the area code you will be calling from and we will be happy to provide a temporary account.
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Do I have to load software on my computer?
No additional software is needed to use our DSL service. All connections are hardware based with the exception of users with Windows XP and a modem. The necessary software for this type of connection is already built into the Windows XP operating system. All other operating systems require a router which will have the PPP software built in.
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